Lalgulal.com

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Lalgulal.com

Lalgulal.com is an online brand of Kekee Impex (India), based in Surat, Gujarat, INDIA - the textile hub of the country. Established in 1975, Kekee Impex is now one of the biggest manufacturers and Wholesaler of women ethnic wear, In Kekee Impex we always believed in building reputation and relations above profits. We export to various parts of the worlds like USA, Canada, UK, South Africa, Germany, France, Malaysia, Mauritius, Australia, New-Zealand etc.

Lalgulal brings together exquisite Indian ethnic range with top notch designs and workmanship. We being manufacturers, deal in retail and wholesale business. In addition to that, we also source Indian women’s ethnic wear and fashion accessories. Lalgulal offers finest and latest collection of Indian designer sarees, salwar kameez, kurtis and bridal lehenga for all special occasions. Above all, we aim to bring all this at a reasonable price through bulk production and direct sales to the consumer.

We showcase extensive and hand-picked range of quality products to all our viewers empowering them to view, explore and place orders right from the comfort of their home with a click of a button. We cater to both domestic and international market.

Our mission is 100% customer satisfaction in terms of best prices, user-friendly interface, on-time delivery and friendly after sales service.

Order Cancellation & Refund Policy:

Lalgulal is committed to providing its customers complete satisfaction. Lalgulal strives to enhance the shopping experience of its customers, while providing the best quality products and services. In order to ensure the same, Lalgulal is always ready and willing to go the extra mile for its customers. In case you are unsatisfied with the product received from Lalgulal, you may contact us with your complaints/ feedbacks at info@lalgulal.com , we shall revert back to you at the earliest.

Please note that for creating a desired fit, pattern and look of a product, alterations may be required at your end. In case the customer does not have access to local alteration facilities, Lalgulal recommends the use of the safer measurement options offered by it, in order to minimize any chances of error

Buy unstitched items from us and get them tailored by your personal stylist or boutique.
Try to choose as shown options to minimize errors.
Try to choose from standard sizes as given in our size chart as risk is more if you choose customization option.
Send your best fitting garment as sample.
Ask us to send you the dummy garment for the fittings & style approval before we start working on your original outfit or item.
Product received in damaged condition / manufacturing defect or wrong item:

On receipt, in case it is noticed that the outer packing of the product is damaged or tampered with, immediately verify the quality/quantity of the product against the invoice, before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Customer should also lodge a proper complain with the local office of the courier agency, so that Lalgulal may peruse the same in future, so as to avoid such occurrences in future.

All defective products being returned to Lalgulal shall be done only through registered airmail / courier. Do not return any product, before receiving confirmation from Lalgulal for the same. In case any product is returned without such confirmation, Lalgulal does not guarantee any credit or replacement of the product. The email should contain comprehensive details of the defects / complaints of the single order / package delivery. Please note that Lalgulal shall examine the returned products for all such defects / variations, on the basis of the customer’s e-mails.

All shipping costs of returning the defective products back to us over and above such amount paid by customer towards shipping charges while receiving the same are to be borne by the customer entirely.

Safe receipt of defective product by Lalgulal is sole responsibility of the customer

While returning the defective product, kindly mark the package as ‘Defective Returns’.

In case it is found on examination of product /invoice / order receipt that the error has occurred due to customer, then Lalgulal shall make the necessary modifications / alternations, AT THE COST OF THE CUSTOMER. In the rare circumstances when original fabric is unavailable for purpose of such alterations / modifications, Lalgulal may use plain fabric of the similar color.

CUSTOMER MAY HAVE TO BEAR THE COST OF SUCH REPLACEMENT FABRIC IN SUCH RARE CASES.

Please note that stitched good and custom made products products are neither accepted nor replaced.

We strive hard to make your shopping experience hassle-free & enjoyable. You can report return of your items to us within 48 hours of receiving the product. To return the items purchased, you can either email at info@lalgulal.com or you call our customer care number.

Return will be accepted only if following conditions are met:

Product should be unused
Product should not be tampered or damaged by the customer
Product should be returned to our admin address within 7 days of receiving confirmation from Lalgulal.com


How do I avail Cash on Delivery for a particular product?

Cash on Delivery option is available only if the following conditions are met:

All products listed on Lalgulal can be purchased using Cash on Delivery as mode of payment.
Cash on Delivery option is not applicable for customized and/or made to order pieces
The maximum value of the order placed should not be greater than Rs. 10,000
Payment currency should be in INR (Indian Rupee)
The order amount has to be paid in full before receiving the package and signing the delivery sheet. The package can be opened only after the payment is made. (Note: Any other mode of payment like DD, Cheque, etc., shall not be accepted)
Convenience fees of Rs. 100 will be charged on orders placed using Cash on Delivery option.
There may be a delay in delivery of COD orders since the courier will need to coordinate with you to deliver the items as per your convenient time.
In case of returns, customers need to inform via e-mail mentioning the reason for return within 24 hours of receiving the product.
The product should be dispatched within 48 hours (in case of returning the product) of receiving the product. The returning charges will have to be borne by the customer.
Refund (if any), will be done only through bank (Indian) transfer.
The cash on delivery facility is subject to Indian jurisdiction.

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Lalgulal.com
Y-3183, Surat Textile Market, Ring Road, Surat, , Surat, Gujarat, 395002, India
phone: 02612350402
http://www.lalgulal.com/
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Lalgulal - The Women Ethnic Wear Store

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