CRMS

   Add Business    Login   


CRMS

By Krisol Infosoft Private Limited (30+ days ago)

Customer Relationship management is an integral part of every organisation’s working. Irrespective of product or services domain, an organisation needs to maintain client tickets, operations, billing, queries, meetings and schedules.
With the rising importance of customer deliveries and timeline, it has become mandatory to let clients know in what stage is his/ her order, service, product replacement depending on domain of your industry.
Our solution provides you a way where customers are served in the least possible waiting and turnaround times.
Our CRMS has the following features:
• Customer Information Master B2C / Company Details Master B2B.
• Billing Details of the customer
• Previous Meetings and their Details.
• New customer leads and assigns executives for the same.
• Project Management (optional) eg. Service progress , in case of Pest control , Annual Maintenance Contracts.
• Web Based Ticket management System (optional)
• Web Based Online Chat Support (optional).
• Role based project assignment to customer relationship executives.
Features


Customer Information Master
• Customer Information has to be maintained , accurately and has to be found clearly at a click of a button.
• Add , edit , Delete Customer Information for future use.
Bill information master
• Billing is an integral part of company and needs to be followed , tracked and followed up for payment.
• System gives alerts for every 10 days before due date and also can be set.
• Credit periods for certain customers can be customized (optional).
Customer Information Master B2C / Company Details Master B2B
Billing Details of the customer
Previous Meetings and their Details
• Meetings and its details about discussion can be maintained in this section.
• A notes of point lists , Agenda can be maintained.
New customer leads and assigns executives for the same , to follow up and take the status of leads
• You can add new customer / probable customer leads .
• Assign Customer service executives to the customer.
• Leads serviced and CSR detailed report is generated on a monthly basis..
Project Management (optional)
It enables the customer to track progress of the product in delivery or Project to be completed in case of construction , Order to Make type of transactions
• Customer Satisfaction increases comparatively when the customer is kept in loop about Product delivery status.
• Email Notifications are sent to the customer whenever the project is updated.
• Notes can be added , Timeline delay as well as Early are shown.
Web Based Ticket management System (optional)
An easy and cost effective way the customer conveys his or her problems to the organization to solve queries of your customers, know the problems and raise the ticket for the same [CRMS].
Role based project assignment to customer Service Representatives (CSR)
• Customer relationship Manager certain projects to certain executives and deny access to others.
• Branch wise / Location Wise roles also can be set in the system .
Custom features can be added to the system at nominal costs contact the chat agent or place in a Enquiry for the same , Our representative will contact you as soon as possible [CRMS].


Related Categories

Customer - Relationship - CRMS

Contact Krisol Infosoft Private Limited
209 A , Kalapatti - Sitra Road, opp. Lakshmi technology and engineering ,Kalapatti, 204 / B Wing, 2nd Floor, Twin Arcade, Military Road, Opp. Blossom Society, Andheri (E), Mumbai-400059., Coimbatore, Tamil Nadu, 641048, India
phone: +91 7738390268
http://www.krisolinfosoft.com
Email




All Products & Services from Krisol Infosoft Private Limited
Web Design
Web Design (30+ days ago)
WEB DESIGNING We understand that your business is unique and has its custom working model in your ... Read More

Dynamic Website
Dynamic Website (30+ days ago)
DYNAMIC WEBSITE Dynamic websites contain Web pages that are generated in real-time. These pages in... Read More

Visitor Management
Visitor Management (30+ days ago)
The Visitor Management System is very useful for small and medium Business establishments Were to k... Read More

Inventory Management
Inventory Management (30+ days ago)
Any organisation that deals in sale, resale , trading of products needs to hold physical products f... Read More

Payment Gateway Integration
Payment Gateway Integration (30+ days ago)
UNDERSTANDING YOUR REQUIREMENTS: It is very essential to understand the type of payment options yo... Read More

ERP
ERP (30+ days ago)
ERP is a business management software provides an integrated view of core business processes that a... Read More

CRMS
CRMS (30+ days ago)
Customer Relationship management is an integral part of every organisation’s working. Irrespective ... Read More

HRMS
HRMS (30+ days ago)
HRMS One of the key aspects organization has to address to is How to manage employees, their benef... Read More

E-Commerce
E-Commerce (30+ days ago)
E-Commerce In today’s trend customer has become lazy and there has been an aggressive pricing ... Read More