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By CallShaper, LLC (30+ days ago)

Business Benefits of Call Management System

Businesses like contact centers deal with high volume calls daily— this is why it is imperative that they are able to strategically manage their calls to provide top customer satisfaction. This is where call management system provides the service that every multinational company needs.

Business Advantage of Call Centre Management System

Here is what you need to know about Call Management System. It is what technically ensures client calls to be routed to the appropriate personnel or department that they seek. The system makes the efficiency happen in real time. Where it connects the company and their agents in catering with their clients, while Supervisor interaction is monitored both chat and call monitor.
Call management consist of many features and here are a few amazing facts that makes it convenient.

Quality control is provided by Call Management by ensuring that no detail is left amiss. Its user friendly program allows the synchronized circulation of information within the company.

Tablet Enabled allows supervisors to monitor the work force while moving around the work floor.

Whisper is an added feature perk which allows leaders to send words of encouragement and subtle coaching techniques for agents to be able to further handle their customer interaction.

Agent Status allows the work force to be able to monitor everyone within the company. Details that will help the company grow by preventing extra long breaks or potential long calls.

Barge is a feature that enables coaches, supervisor level personal to step in a call when an agent is struggling with a specific call. The feature displays advantage because it shows time efficiency when it comes to handling, leaving the client feeling that they are aware of their agents missing skills and therefore sends out the message that it is currently a work in progress.

Chat the chat feature allows employees who are working round the clock to receive massive reports and announcements via chat. This way, everyone can carry on with their appointed task and still check up with the daily updates within the company.

SUPERVISOR APPLICATION goal driven employees would want to level up within the corporate ladder. The feature provides a real-time view of the agent’s status with an added feature that allows effective monitoring with their team.

TIME SPLIT feature is an added bonus in boosting up call management by providing call volume percentages on a daily basis. The latter aids the staff to have a better insight on handling inbound call volumes.

Predictive Dialer which automatically sorts out all dialed numbers that have been answered unanswered or dropped call. This feature allows the system to create a thorough data compilation that will aid the company to which clients are more responsive e.g. time of call, customer rating responses and so on.

Auto Attendant while clients wait through the cue line for the next available representative, this feature provides a caller an opportunity to leave a message or in most cases pacify their wait through the process as they wait for a representative or agent to take their concern.

There are many features that can benefit by using call management system for all types of Business levels that can help to make efficient work flow and perfect for providing the perfect top customer service.


Related Categories

customer contact solutions - predictive dialer software - hosted predictive dialer solutions - call center call monitoring - call centre systems

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5009 Honeygo Center Dr Ste 205, , Perry Hall, Maryland, 21128, United States
phone: 1-888-276-1370
http://www.callshaper.com/
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Software (30+ days ago)
Business Benefits of Call Management System Businesses like contact centers deal with high volum... Read More